We take our customer service seriously.
If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. We want you to be a very satisfied customer.
Please read on to understand our customer service policies and initiatives…
- How to Order
- Payment Methods
- Delivery Charges and Time Frames.
- Security Measures
- Returns Policy
- Product and Service Guarantees
- Privacy Information
- How we can be Contacted
How to Order
To place an order on this web site is a simple manner of browsing the products until you find what you are looking for. If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product. By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.Product Availability:
All products listed on our toy shop website are held in stock (unless otherwise indicated). On rare occasions an error in our inventory may result in an out of stock item being listed as in-stock. If this occurs, Toy Chest Treasures will notify you within 24 hours of placing your order to advise you of the discrepancy. At this point the following options will be available to you:
1) replacing the out-of-stock item with a different item
2) placing the out-of-stock item on back-order to be delivered free of charge
once it is back in stock
3) cancelling your order
Where our website gives notice of an item being out of stock, these orders will not be eligible for free postage
Payment Methods we Accept
You have several options on how you can pay for your purchase. They include
We accept Visa Card and Master Card. We accept these details via our SECURE order page.
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase. We will then await confirmation that your payment has been made before shipping your order.
We also off the ability to pay by check or money order. Your order will not be shipped until your cheque has cleared.
You can also pay via PayPal for your purchase. You will be taken across to the PayPal site to enter your credit card details.
Delivery Charges and Time Frames
Your delivery charges are calculated and shown to you at the checkout stage of your purchase. Please note these delivery amounts are for Australia-wide delivery only. International customers may contact us prior to placing an order to receive a delivery estimate.
Where delivery charges exceed those calculated on the site, we will contact you and provide you with the option of proceeding with your order.
Delivery Time Frames
Our delivery turn around time ranges from 1 day to 7 days depending on your location. We process orders Monday to Friday and endeavour to ship the items within 1-5 business days from when we receive your order. If delivery is going to take longer than 5 business days, we will notify you immediately.
Dispatch may take longer for international customers.
Customers will be notified immediately of any expected delays in shipping their order.
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.
Toy Chest Treasures will exchange goods or issue a refund (exclusive of postage costs) if you are unhappy with your purchase. Items must be returned in their original condition, must not be used and must not have any damage to the product or packaging.
If the item is faulty please keep the original delivery packaging and send it "Return to Sender" back to us. This will ensure you do not need to pay additional postage costs. Please ensure you contact us prior to sending the items.
All returns must be made no longer than fourteen (14) days after purchase. Return postage costs will be at the expense of the customer (unless the items are faulty).
In order for Toy Chest Treasures to accept the return, the goods must be accompanied by an authorisation number. Please contact us to obtain this number prior to returning the goods. This is just to ensure we are aware of the return and to make your transaction a smooth and easy one.
Please allow up to 5 days for your refund to be processed after we have receipted the return.
We are only able to give refunds in the form of a cheque
. We apologise for any inconvenience this may cause.
: For Australia Post posted items, please keep the original packaging until you are satisfied with your purchase and you've ensured the items are how they should be.
Product and Service Guarantees
If you have a problem with your purchase, then we want to know about it so we can rectify the situation. We are happy to replace your order or provide a full refund where the product did not arrive in new and working condition.
We will honour the manufacturer’s warranty as stated on the product and assist you in making any warranty claims
How we can be contacted
We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems. Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.
Go to the Contact Page >>